Maintenance and support for websites and web applications
A website is not finished after launch. Updates, small changes, technical questions and security remain important. With a maintenance package, BayPass customers receive clear support with defined scope.
Clear support with defined scope
The ticket system is only available to customers with an active maintenance or support package. This keeps requests structured, traceable and fair to plan.
Technical check
Updates, small changes and technical questions are handled with clear limits.
Support ticket
1 ticket = 1 topic. Each ticket covers up to 30 minutes of small work.
Maintenance packages with clear limits
Basic Maintenance
from 49 €/month
- •1 ticket per month
- •First response: 3 business days
- •Small content change
- •Basic technical check
- •Security updates
- •Unused tickets do not carry over
Plus Maintenance
from 99 €/month
- •3 tickets per month
- •First response: 2 business days
- •Small design and content changes
- •Performance check
- •Technical support
- •Unused tickets do not carry over
Business Support
from 199 €/month
- •6 tickets per month
- •First response: 1 business day
- •Priority support
- •Short monthly technical report
- •Small development requests
- •Suitable for shops and active websites
Custom
on request
- •Custom SLA
- •Custom ticket limit
- •Critical systems
- •Custom software projects
- •E-commerce systems
- •Advanced maintenance
Request maintenance
Tell us which website should be supported and which package is interesting for you.
Ticket rules
- •1 ticket = 1 topic.
- •Each ticket covers a maximum of 30 minutes of small work.
- •New features, new pages, new modules and major design changes are quoted separately.
- •Unused tickets do not carry over to the next month.
- •Urgency can be marked by the customer, but is evaluated by BayPass.
- •The ticket system only applies to active maintenance contracts.
- •Do not send passwords or sensitive access data via ticket or WhatsApp.
Do not leave your website alone
A website needs care. With a maintenance package it stays technically cleaner, current and better supported.